Frequently Asked Questions

1. Do you test the hard drives before selling them?

Yes, every hard drive undergoes rigorous testing. Our automated systems check for defects, assess remaining life, and monitor temperature to ensure top performance.

2. Are the hard drives securely wiped?

Absolutely. All hard drives are wiped to HMG Infosec Standard 5 (IS5) using automated systems, and a data sanitisation certificate is provided with every purchase.

3. How long does delivery take?

Orders are dispatched within 1-2 business days. Delivery is handled by DPD, with options for next-day or weekend delivery in many areas.

4. Can I track my delivery?

Yes, we provide a DPD tracking number with every order, so you can monitor your package every step of the way.

5. Do you ship internationally?

Currently, we ship within the UK. For international shipping inquiries, please contact our support team, and we’ll do our best to assist.

6. What payment methods do you accept?

We accept major credit/debit cards and PayPal. All transactions are processed securely to protect your information.

7. What is your returns policy?

If you receive a faulty product, please contact us within 14 days of delivery. We will arrange a replacement or refund once the product is returned and inspected.

8. Can I place a bulk order?

Yes, we welcome bulk orders. For large quantities, please contact us directly for pricing and availability.